Why aren't you shipping to the US?
Due to the recent change in the de minimis law in the US, I made the hard decision to pause shipments. I don't want any of your packages to get charged high tariffs nor can I absorb any of the costs at this moment. :(
I'm so sorry and hope that I can reopen my shop to the US soon! Hope you can understand and I'll miss you all!!
When will my order arrive?
It can take 2 weeks to 3 months to arrive depending on location and if there are any delays with Canada Post currently. Please be patient as your order is being delivered.
If after 3 months your package has not arrived, feel free to email me at jazlynnart@gmail.com. If I have not replied in 3 business days please email me again in case it was sent to junk. Thank you.
I am not liable for any lost or damaged mail when it is in the hands of Canada Post.*
My package hasn’t arrived yet?
I'm so sorry to hear that! Unfortunately with untracked shipping I cannot control when it will arrive. Please be patient as mail service can depend on the time and place.
I am not liable for any lost or missing mail within Canada Post. If it has tracking feel free to email me and I will try to get back to you as soon as possible.
Do you offer commissions?
Unfortunately I am currently not accepting any commissions. Maybe in the future! Keep an eye out ;)
Why is shipping so expensive?
I'm sorry if my flat rates seem high, they are as low as I can go :(
However if you order stickers and prints, they have the option for untracked letter mail which is more affordable as it is simply the cost of a stamp!
For more in depth shipping info click here.
Why am I being charged customs?
Unfortunately some packages might be charged customs. I am not responsible for these fees, please familiarize yourself with your countries' customs and duties.
If I want to use your art as tattoos, what do I do?
Great question! I have tattoo tickets set up for if you want to use any of my artwork as tattoos.
When will my order be shipped?
Please give me 4-5 days to pack your order, and it will be shipped as soon as possible. You will receive an email when the package has shipped. Thank you for your patience!
Can I refund my order?
As long as it has not been shipped, I can give you a full refund. Please contact me at jazlynnart@gmail.com. If I have not replied in 3 business days please email me again in case it was sent to junk. Thank you.
What should I do if my order is missing or stuck in transit?
Unfortunately I cannot control the package once I hand it over to Canada Post. Please use the tracking order provided to locate or contact the mail service.
If anything inside the package is damaged or missing please contact me as soon as possible with your order number and we can work it out :D
Any other questions?
If there is any other inquiries, please feel free to email me at jazlynnart@gmail.com :D
